Privacy Policy

1. Information We Collect:

  • Personal Information: Name, email, phone number, business information, and payment details.
  • Non-Personal Information: Browsing data, IP addresses, and cookies to improve user experience.

2. How We Collect Information:

  • Account Creation/Project Inquiries: We collect information when you create an account, inquire about services, or contact us via forms on our website.
  • Newsletter Sign-Up: We collect email addresses when you subscribe to our mailing list or sign up for content updates.

3. How We Use and Protect Your Data:

  • Usage: We use your information to communicate about your project, process payments, and send promotional or service-related updates.
  • Protection: Your data is securely stored, and all payment details are processed through PCI-compliant third-party payment services. We do not store sensitive financial data on our servers.

4. Third-Party Services:

Analytics: We use Google Analytics and other tracking tools to assess website performance and understand client behavior.

Payment Processors: Payments are handled through secure third-party platforms such as PayPal or Stripe.

Delivery and Refund Policy

1. Service Areas:

  • Location of Services: Our marketing services, including social media management, ad creation, and graphic design, are offered globally, delivered online via remote collaboration.

2. Service Delivery:

  • Digital Delivery: All products (graphics, campaigns, reports, etc.) are delivered electronically through email or project management platforms (e.g., Asana, Trello, etc.).

3. Turnaround Time:

  • Project Timelines: Turnaround time for each service will be discussed and confirmed in writing prior to the project start, based on scope and complexity.

4. Refunds & Cancellations:

  • Refund Eligibility: We offer refunds only in cases where the service has not yet begun. Once work has commenced, partial refunds may be considered depending on the stage of completion.
  • Cancellations: Clients may cancel projects at any time, but refunds will be processed on a case-by-case basis based on the work already delivered.